2020년 3월 2-5일 | 싱가포르, Sands Expo & Convention Centre

연사

WORLD CLASS CONTACT CENTRE TRANSFORMATION SPEAKERS:


Wasi Abidi
Wasi Abidi
Global Head Unified Communication Infra
Mondelez International
Alp Altun
Alp Altun
Executive GM Transformation & Customer Operations - Asia
IAG
Daniel Edwards
Daniel Edwards
Director Global Operations, Customer Experience Group
Agoda
Anne Bibb
Anne Bibb
Senior Director, Customer Care
Hilton
Geeta Sreeraman
Geeta Sreeraman
Head of Customer Centre Singapore
DBS Bank
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Sylwia Kulesza
Sylwia Kulesza
Executive Director, Digital Engagement & Cross-Channel Sales
Standard Chartered Bank
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director - Consumer Healthcare Asia, Middle East & Africa
GSK
Sarjil Sarwar
Sarjil Sarwar
EVP Customer Experience
Robi Axiata
Goh Theng Kiat
Goh Theng Kiat
Chief Customer Officer
Prudential Assurance Company Singapore
Michelle Huenink
Michelle Huenink
Director, Customer Service and Support
Microsoft
Michael Ong
Michael Ong
Executive Director, Head, Customer Experience & Service
UOB
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Damian Leach
Damian Leach
Executive Director, Head of Real-Time Communications
Standard Chartered Bank
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Marcus Lim
Marcus Lim
Assistant Vice President, Head of Customer Service
NETS
Bich Nguyen
Bich Nguyen
Area Head of Customer Service
A.P. Moller Maersk
Olga Quiros
Olga Quiros
Director, Customer Operations - Asia Pacific
Expedia Group
Tony Roberts
Tony Roberts
Director of Continuous Improvement & Change
The LEGO Group
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Narumon Songtis
Narumon Songtis
FVP- Retail Customer Relations
Kasikornbank
Chris Lipman
Chris Lipman
Head, Customer Service & Experience
Starhub
Martin Head
Martin Head
General Manager, Customer Support Innovation - Asia Pacific Operations
Fuji Xerox
Thomas Geitzenauer
Thomas Geitzenauer
Head of Global CRM Interaction
Swarovski
Richard Thomas
Richard Thomas
Head of Service Management, South Asia - International Sales and Service
Telstra Enterprise
Jessica Thompson
Jessica Thompson
General Manager Service Business and Government
Australia Post
Elyse Li
Elyse Li
Head of Customer Happiness Greater China
AirAsia
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Brendan Leece
Brendan Leece
Head of Customer Experience
E.ON
Grace Tang
Grace Tang
Head, Contact Centre & Field Operations - Asia Pacific, Middle East & Africa
Electrolux
Martin  Taylor
Martin Taylor
Global Chief Marketing Officer
Content Guru

CCW ASIA EXCELLENCE AWARDS ESTEEMED JUDGE


Raj Chaudhuri
Raj Chaudhuri
Director, Customer Fulfillment Network, Global Services Group
American Express
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Wasi Abidi
Wasi Abidi
Global Head Unified Communication Infra
Mondelez International
Olga Quiros
Olga Quiros
Director, Customer Operations - Asia Pacific
Expedia Group
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director - Consumer Healthcare Asia, Middle East & Africa
GSK
Jarod Ong
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Bich Nguyen
Bich Nguyen
Area Head of Customer Service
A.P. Moller Maersk
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Martin Head
Martin Head
General Manager, Customer Service Excellence
Fuji Xerox