"This event provides valuable information/knowledge/insights from leading national and international case studies from across the private and public sectors with proven techniques to optimise your contact centre's operations and enhance the customer experience through emerging technology, workforce optimisation and effective use of customer data and analytics."

"This event inspired me to have some improvement/ideas implemented in my team/overall business to enhance customer and employee journey. It's very exciting to meet great people in the Call Center world and learn how others keep up with such fast moving technology."

"The conference has brought together a good mix of industry experts and the sharing of their best practices have provided good knowledge to help me in the contact center management."