2019년 6월 19-20일 | 싱가포르
포스트 컨퍼런스 워크샵
9:00 am - 12:00 pm Workshop B: Integrating Chatbots into Your Omni-Channel Strategy
- The pursuit of delivering customercentric experiences: How does chatbot fit into your organisation's omni-channel ecosystem?
- Determining the best suited platforms and deployment channels for chatbots
- Leveraging analytics and realtime data to personalise customer engagement and generate quality interactions
- Enhancing omni-channel performance with chatbots: Moving beyond operational customer service to engage and delight
1:00 pm - 4:00 pm Workshop D: Building and Implementing Voice- Enabled BotsRavi Madavaram - Head of Marketing and Customer Experience, Axiata
- Evaluating how a voice-enabled bot can promote frictionless customer engagement
- Ensuring technology and platform readiness to operate voice-enabled bots
- Voice-only bots versus messenger bots: Cross-examining similarities and differences in selecting the right user interface
- Enabling integrated customer experience through two-way conversational exchange
Ravi MadavaramHead of Marketing and Customer Experience
* 주최측 사정에 따라 사전 예고없이 프로그램이 변경될 수 있습니다.