2018년 11월 20-21일 | 중국, 상하이 The Langham Shanghai Xintiand

연사

Speakers


Lisa Ding
Lisa Ding
Senior Director Customer Service, Greater China
Maersk
Shawn Wang
Shawn Wang
Founder & Head of Data Labs
China Eastern Airlines
Adeline Yong
Adeline Yong
Deputy General Manager, Head of Loyalty Customer Experience
Dalian Wanda Group
Kev Chen
Kev Chen
Senir Director Digital Technology & Delivery
Hilton Hotel Management
Eugenia Garcia Pastor
Eugenia Garcia Pastor
Customer Experience Director & Operations Asia Pacific
Melia Hotel International
Zaheer Nooruddin
Zaheer Nooruddin
Regional Head of Digital Transformation, Experience & Marketing Innovation
Shiseido Group, China Region
Fiona Gu
Fiona Gu
CRM Director
Pierre Fabre Dermo- Cosmetique China
Gerrit Silla
Gerrit Silla
Head of CRM
SAIC Volkswagen
Weilun Feng
Weilun Feng
Head, Customer Experience Strategy
Didichuxing
Kaiya Liu
Kaiya Liu
Chief Consumer Journey Officer
BSH Home Appliances Group
Clement Yip
Clement Yip
Partner, PwC Experience Centre - China & Hong Kong
PwC China
Leo Mao
Leo Mao
Senior Solution Consultant - Adobe Experience Cloud
Adobe
Francis Chay
Francis Chay
Director, Omni-Channel Customer Experience - Asia Pacific
Pfizer
Alicia E
Alicia E
China Consumer Insight & Business Analytics Lead
HP
Mark Tomasz
Mark Tomasz
Chief Operating Officer - China
HSBC Bank China
Raphael Hu
Raphael Hu
Senior Director of Big Data Analytics | General Manager of Customer Experience Department
Ping An Insurance (Group) Company of China Ltd | Ping An Property & Casualty Insurance
Andrew Wei
Andrew Wei
General Manager - Tele Customer Service Centre
Sinosafe General Insurance Co. Ltd
Douglas Lim
Douglas Lim
Head of Global Customer Service
TPV
Chong Zhou
Chong Zhou
Head of Operations
VIP.com
Brett Qiao
Brett Qiao
Director, Customer Support Centre - Industry BU China
Schneider Electric
Maggie Yung
Maggie Yung
Director, Head of Customer Franchise
Citibank China
Helena Ran
Helena Ran
Greater China Consumer Services Director
Nike
Stephen Joseph
Stephen Joseph
General Manager Greater China
Accor Plus
Colin Dai
Colin Dai
Director of Marketing and Business Development
Ctrip
Alfonso Navarro Sanz
Alfonso Navarro Sanz
Head of Marketing
AXA Global Direct
Alexandra Efimovskaya
Alexandra Efimovskaya
Head of Customer Experience
Home Credit
Yifeng Wang
Yifeng Wang

adidas China